Fan Terms & Conditions
WildTwin.ai
Effective Date: October 2025
Entity: Tensor Factory sĂ rl-s (Luxembourg)
Plain-English Summary
You must be 18+. You're buying access to digital, AI-generated content from Creators on our platform. Subscriptions renew until you cancel. Most purchases are non-refundable once delivered, but we'll fix billing mistakes and unauthorized charges, and we may credit/refund if a Creator removes the majority of their library mid-month. Don't re-upload, record, or share content. All AI content is watermarked. We can suspend accounts that break the rules (e.g., minors, harassment, illegal requests).
1) Acceptance & Scope
These Fan Terms govern your use of the WildTwin.ai website and services as a Fan (the Platform). By creating an account, making a purchase, subscribing, or otherwise using the Platform, you agree to these Fan Terms and our Privacy Notice, Cookie Notice, Content & Safety Policy, and other policies referenced here (together, the Policies). If you do not agree, do not use the Platform.
2) Key Definitions
- Creator: A person who uploads training data and/or publishes AI-generated content that you may view after purchase or subscription.
- AI Content: Images, videos, text, audio, or other media created with our AI tools or hosted on the Platform for a Creator.
- Subscription: A recurring, auto-renewing purchase that grants you access to a Creator's gated content for a period (e.g., one month), subject to these Terms.
- Premium/PPV Content: One-off purchases outside your Subscription (if offered).
- Fan License: The limited, personal license to view AI Content on the Platform, described in §8.
3) Eligibility, Account & Security
- Age / Majority: You must be 18+ and the age of majority where you live. Strictly no minors.
- Account: Provide accurate information. You're responsible for all activity under your account and for maintaining the confidentiality of login credentials. Use strong passwords and 2FA where available.
- Verification: We may require verification (e.g., email, phone, 3-D Secure, or other checks) to prevent fraud and to comply with law.
- Sanctions & Region Blocks: You may not use the Platform if you are on sanctions lists or in restricted regions. We may geoblock content to comply with law.
4) Purchases, Prices, Taxes & Billing
- Prices: Prices are set by Creators within ranges we allow. Prices may vary by region and currency and may include applicable taxes where required by law. If VAT or sales tax applies, it will be shown at checkout or on your receipt.
- Auto-Renewals: Subscriptions auto-renew for the same period unless you cancel before the renewal time shown at checkout and in your account settings. By subscribing, you authorize us (and our payment processors) to charge the then-current price plus taxes each renewal cycle.
- Trials & Promotions: If offered, trials convert to paid auto-renewals unless you cancel before the trial ends. We may change or end promotions at any time.
- Payment Processing: Payments are processed by third-party processors. Your statement descriptor and available payment methods may vary by country and card network. We are not responsible for fees charged by your bank or card issuer.
5) Right of Withdrawal for EU/EEA Consumers (Digital Content)
- Immediate Supply: Many purchases provide immediate access to digital content not supplied on a tangible medium. By completing the purchase, you expressly request immediate performance and acknowledge you will lose the 14-day right of withdrawal once delivery begins.
- Where Withdrawal Still Applies: If a purchase has not been delivered and access has not begun, you may have a statutory right to withdraw within 14 days. Use the contact details above to exercise it.
6) Cancellations, Refunds, Credits & Chargebacks
- Cancellations: You can cancel a Subscription at any time in your account. Cancellation stops future renewals; it does not retroactively refund the current period.
- Refunds (General): Except where required by law or these Terms, all completed digital purchases are non-refundable once delivered.
- Billing Errors & Unauthorized Charges: We will correct obvious billing errors and refund unauthorized charges once verified.
- Content Removed by Creators: If, within a calendar month, a Creator removes more than 50% of their eligible subscription library (and had at least 10 posts at the start of that month), we may issue account credits or refunds for that month and cancel/refund pre-paid future months for impacted Fans, at our reasonable discretion.
- Takedowns for Safety/Legal: If content is removed to comply with law, valid rights/privacy claims, or our safety policy, we handle remedies case-by-case. We may issue credits or refunds where appropriate.
- Chargebacks: If you file a chargeback, your access may be paused during review. Repeated, unfounded chargebacks may lead to account limits or termination.
7) Fan Conduct — What's Not Allowed
To keep the Platform safe:
- No minors: Never upload, request, or discuss sexual content involving minors (real, simulated, or "young-looking").
- No illegal or exploitative content: Including non-consensual acts, bestiality, trafficking, sexual violence, doxxing, or threats.
- No harassment or hate: Don't bully, harass, or target anyone on protected grounds.
- No real-world sexual services: The Platform is for online digital content only. No escorting or solicitation.
- No spam, scams, or fraud: Don't attempt to defraud Creators, other Fans, or us.
- No circumvention: Don't attempt to bypass paywalls, copy protection, or access controls.
- No scraping/automation: Don't harvest data, scrape, or use bots without written permission.
- No impersonation: Don't pretend to be someone else, including Creators or staff.
Violations may lead to content removal, feature limits, suspension, or termination.
8) Your License to View Content (Personal Use Only)
- License: When you purchase or subscribe, you receive a limited, revocable, non-exclusive, non-transferable license to view the relevant Creator's content on the Platform for your personal, non-commercial use during the paid period.
- No Downloads or Redistribution: You may not copy, download, save, record, livestream, repost, sell, or distribute any content, nor remove or alter watermarks, DRM, or metadata.
- Termination of License: Your license ends when your paid access ends, when content is deleted, or if your account is terminated.
9) AI Content Disclosures
- Labeling & Watermarks: AI media is labeled and/or watermarked. Do not remove or obscure these markings.
- Realism & Limits: AI may produce realistic but fictional outputs. You should not rely on AI Content as factual depictions of real events or people's real-world conduct.
- Third-Party Rights: You must not prompt for or encourage content that would violate others' rights (e.g., real-person deepfakes, celebrities, or copyrighted characters).
10) Reporting & Notice-and-Action
- Report Tools: Use in-product tools to report illegal or policy-violating content. We prioritize urgent safety reports.
- Rights/Privacy/Defamation Notices: Rights holders and impacted persons can send detailed notices. We may remove or restrict content while we investigate and notify the Creator for a response.
11) Data Protection (GDPR) & Privacy
- Controller: For Fan account data, we are the data controller. See our Privacy Notice for details of processing.
- Legal Bases: Contract performance (providing your purchases), legitimate interests (security, fraud prevention, product improvement), and compliance with legal obligations.
- Transfers: We may transfer data outside the EEA using approved safeguards (e.g., SCCs).
- Your Rights: Access, correction, deletion, objection, restriction, portability. Submit requests via your account or contact us. We will verify your identity before acting.
- Security: We use appropriate technical and organizational measures. You must also secure your account.
12) Service Availability & Changes
We aim for high availability but do not guarantee uninterrupted service. Features may change, be added, or removed. We may suspend access for maintenance, security, or legal reasons.
13) Termination
We may suspend or terminate your account (with or without notice) for violations of these Terms, illegal activity, fraud/chargeback risk, or as required by law. You may close your account at any time. On termination, your remaining licenses to view content end.
14) Intellectual Property
All Platform software, designs, and content (other than what belongs to Creators) are owned by us and our licensors. All rights reserved. Any unauthorized use of the Platform or content is prohibited.
15) Disclaimers & Limitation of Liability
- AS IS: The Platform and AI features are provided "as is" and "as available."
- No Warranties: To the maximum extent permitted by law, we disclaim all warranties (express or implied), including fitness for a particular purpose and non-infringement.
- Limits: To the maximum extent permitted by law, we are not liable for: (i) indirect, incidental, special, or consequential damages; (ii) loss of data, revenue, or goodwill; or (iii) amounts exceeding the total fees you paid to us in the 6 months before the claim.
- Nothing in these Terms excludes liability where it cannot be excluded by law (e.g., for fraud).
16) Changes to These Terms
We may update these Terms. Material changes will be posted on the Platform or emailed at least 30 days in advance unless required sooner by law or safety. Continued use after the effective date means acceptance.
17) Governing Law & Disputes
These Terms are governed by Luxembourg law. Unless mandatory consumer protections require otherwise, the courts of Luxembourg City have exclusive jurisdiction. We encourage amicable resolution or mediation before litigation.
18) Miscellaneous
Severability; no waiver; assignment (you may not assign without our consent; we may assign with notice); force majeure; interpretation contra proferentem waived; headings for convenience only; entire agreement (these Terms plus the Policies).